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Voice Technology Use Terms and Conditions & Privacy Policy

Voice Technology Use

Please Read These Terms of Use Carefully Before Using This BCBSM Voice Technology.

The voice technology “MIBlue” herein referred to as "voice technology,” is provided by Blue Cross Blue Shield of Michigan (BCBSM), and the following terms and conditions govern your use of it. BCBSM may change these terms and conditions at any time. Your use of this voice technology is your agreement with these terms and conditions. Your use of this voice technology after any updates or changes are made is your agreement accepting all changes. Please revisit these terms and conditions often to review any updates. If you disagree with these terms and conditions, you are instructed not to use this voice technology.

Voice Technology Ownership, Submitting Information or Posting Communications, Restrictions on Use of Materials

BCBSM owns and operates this voice technology. To the extent allowed by law, the contents of the voice technology, including but not limited to the text, images, layout and code provided by BCBSM, are proprietary information, intellectual property or copyrighted material belonging to BCBSM and its content providers. BCBSM and our content providers retain all right, title and interest in the content made available to you.

No BCBSM material from this voice technology may be modified, copied, reproduced, republished, uploaded, posted, broadcasted, transmitted, framed, licensed, sold or distributed in any way without the prior written consent of BCBSM, but BCBSM authorizes you to view and download material on the voice technology solely for your personal, noncommercial use. You may not erase or alter any copyright or other proprietary notices on any copies you make.

You may not cause or allow anyone to (1) co-brand the voice technology or use any portion of a name, logo, trademark or other means of identification of any party in such a manner that could give anyone the impression that you have the right to display, publish or distribute this voice technology or its accessible content; or (2) frame the voice technology or any portion of it where it will appear on the same screen or portion of another voice technology. You agree to cooperate with BCBSM to cause any unauthorized co-branding, framing or linking to immediately cease.

Members shall not:

  • 1. Distribute, send or otherwise post unauthorized commercial communications.
  • 2. Distribute anyone’s copyrighted material, intellectual property or trade secret information without written permission of the owner.
  • 3. Interfere with the privacy or publicity rights of others.
  • 4. Send a sexually explicit image.
  • 5. Embarrass any person, group or company.
  • 6. Pretend to be another person by using their password or otherwise.
  • 7. Violate the Children’s Online Privacy Protection Act (COPPA).
  • 8. Publish, post, use, distribute or disseminate any defamatory, threatening, harassing, abusive, hateful, infringing, obscene, indecent, malicious, discriminatory, misleading or unlawful material or information.
  • 9. Upload or attach files that contain software or other material protected by intellectual property laws (or by rights of privacy of publicity) unless you own or control the rights thereto or have received all necessary consents.
  • 10. Upload or attach files that contain viruses, corrupted files, malicious code, or any other similar software or programs that may damage the operation of another person’s computer.
  • 11. Delete any author attributions, legal notices, or proprietary designations or labels in any file that is uploaded.
  • 12. Falsify the origin or source of software or other material contained in a file that is uploaded.
  • 13. Provide false personal information or create an account for anyone other than yourself without permission.
  • 14. Use the voice technology for your own commercial gain or violate any laws.
  • 15. Share your password or let anyone else access your account.
  • 16. Offer any contest, giveaway or sweepstakes on this voice technology.
  • 17. Do anything that could disable, overburden or impair the proper working of this voice technology.
  • 18. Post anyone’s identification documents or personal health care information on this voice technology.
  • 19. Facilitate or encourage any violations of these terms and conditions.

BCBSM may monitor activity on this voice technology at any time. Anyone who uses this voice technology consents to such monitoring and agrees that BCBSM may use the results of such monitoring without limitation.

Data Collection Policy

BCBSM may collect the following types of information

We may collect information to provide better services to all our users, e.g., languages that are spoken, potential advertisements you may find useful, other individuals who you interact with or which videos you might like. The information that may be collected, and how that information is used, depends on how you use our services and how you manage your privacy controls. Information may be stored with unique identifiers tied to the browser, application or device you’re using and helps us maintain language preferences across sessions. If you have to sign in, we may collect information that you store with other devices or accounts.

BCBSM may collect things you create or provide to us

If you create an account with us, you may provide personal information that includes, but not by way of limitation, your name, password, email addresses, phone number(s) or payment information to your account. We may collect the content you create, upload or receive from others when using our services. This includes things such as emails you write and receive, photos and videos you save, documents and spreadsheets you create, and comments you make.

Information we may collect as you use our services

Your apps, browsers and voice technology devices

We may collect information about the apps, browsers and voice technology devices you use to access the services, which helps us provide features such as automatic product updates. The information we collect may include unique identifiers, browser type and settings, device type and settings, operating system, mobile network information including carrier name and phone number, and application version numbers. We may also collect information about the interaction of your apps, browsers and devices with our services, including IP address, crash reports, system activity, and the date, time and referrer URL of your request. We may also collect this information when a service on your device contacts our servers — for example, when a service checks for automatic updates. Certain apps on your device may periodically contact servers to provide information about your device and connection to our services. This information includes things such as your device type, carrier name, crash reports and which apps you've installed.

Your activity

We may collect information about your activity in our services, which we may use to recommend a video you might like. The activity information we may collect includes:

  • 1. Terms you search for.
  • 2. Videos you watch.
  • 3. Views and interactions with content and ads.
  • 4. Voice and audio information when you use audio features.
  • 5. Purchase activity.
  • 6. People whom you communicate or share content with.
  • 7. Activity on third-party sites and apps that use our services.
  • 8. Chrome browsing history you’ve synced with other accounts.

If you use our services to make and receive calls or send and receive messages, we may collect telephony log information such as your phone number, calling party number, receiving party number, forwarding numbers, time and date of calls and messages, duration of calls, routing information and types of calls.

Your location information

We may collect information about your location when you use our services, which helps us offer features such as driving or delivery directions or showtimes for movies playing near you. Your location can be determined with varying degrees of accuracy by:

  • 1. GPS.
  • 2. IP address.
  • 3. Sensor data from your device.
  • 4. Information about things near your device, such as Wi-Fi access points, cell towers and Bluetooth-enabled devices.

The types of location data we may collect depends in part on your device and account settings. For example, you can turn your voice technology device’s location on or off by using the device’s settings. In some circumstances, we may collect information about you from publicly accessible sources. For example, if your name appears in your local newspaper, we may index that article and display it to other people. We may also collect information about you from trusted partners, including marketing partners who provide us with information about potential customers of our business services, and security partners who provide us with information to protect against abuse. We may receive information from advertisers to provide advertising and research services on their behalf.

We may use various technologies to collect and store information, including cookies, pixel tags and local storage, such as browser voice technology storage or application data caches, databases, and server logs.

Why data is collected

We use data to create new and improve our services.

We use the information we collect from all our services for the following purposes:

Provide our services

We may use your information to deliver our services, such as processing the terms you search for to give you results or helping you share content by suggesting recipients from your contacts.

Maintain and improve our services

We may also use your information to ensure our services are working as intended, such as tracking outages or troubleshooting issues that you report to us. And we may use your information to improve our services — for example, understanding which requests are most frequently used or misspelled, which in turn helps us improve features used across our services. We may use the information we collect in existing services to help us develop new ones.

Provide personalized services, including content and ads

We may use the information we collect to customize our services for you, including providing recommendations, personalized content and customized search results. Depending on the settings in your device, we may also show you personalized information or advertisements based on your interests. You can control what information we use to show you ads by visiting your ad settings.

We don’t show you personalized ads based on sensitive categories, such as race, religion and sexual orientation. We don’t share information that personally identifies you with advertisers, such as your name or email, unless you ask us to. For example, if you see an ad for a nearby flower shop and click the “tap to call” button, we’ll connect your call and may share your phone number with the flower shop.

Measure performance

We may use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to our sites to optimize product design. We also use data about the ads you interact with to help advertisers understand the performance of their ad campaigns.

Communicate with you

We may use information we collect, such as your email address, to interact with you directly. For example, we may send you a notification if we detect suspicious activity, such as an attempt to sign into your account from an unusual location. Or we may let you know about upcoming changes or improvements to our services. And if you contact BCBSM, we’ll keep a record of your request to help solve any issues you might have.

Protect BCBSM, our users and the public

We may use information to help improve the safety and reliability of our services. This includes detecting, preventing and responding to fraud, abuse, security risks and technical issues that could harm BCBSM, our users or the public. We use different technologies to process your information for these purposes. We may use automated systems that analyze your content to provide you with things such as customized search results, personalized ads or other features tailored to how you use our services. And we may analyze your content to help us detect abuse, such as spam, malware and illegal content. We also use algorithms to recognize patterns in data.

We may combine the information we collect among our services and across your devices for the purposes described above. Depending on your account settings, your activity on other sites and apps may be associated with your personal information in order to improve BCBSM’s services to you.

If other users already have your email address or other information that identifies you, we may show them your publicly visible information, such as your name and photo. This helps people identify an email coming from you, for example.

Your privacy

BCBSM may collect, automatically, server and HTTP logs, data transmitted by the actions on application programming interfaces (API) to you, and your usage information, and it may include information that we get from you or your API permissions.

Disclaimers and Limitation of Liability

BCBSM makes no representations on the accuracy, reliability, completeness or timeliness of the material on this voice technology or service. BCBSM has no obligation to update or remove information presented on this voice technology or through the service, and information may be out of date at any given time. Your use this voice technology or service and any of its material is at your own risk. BCBSM may make changes to this voice technology or service often and at any time.

BCBSM does not represent or warrant that the voice technology or service will operate error-free or without interruption, or that the voice technology or service and their servers are free of all computer viruses or computer code harmful to your equipment, your programs or your data. The features, functions, service and content of the voice technology and service are provided on an AS IS basis, without any warranties of any kind. NO EXPRESS OF IMPLIED WARRANTY IS MADE TO THE USER. BCBSM SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.

In no event will BCBSM, its service providers, content providers, employees, agents, officers and directors be liable for any direct, incidental, indirect, consequential or special damages, including the loss of revenue or income, loss of programs or data on your equipment, pain and suffering, emotional distress or similar damages even if BCBSM has been advised of their possibility. If you are dissatisfied with any of the material on this voice technology or service, or with any of BCBSM’s terms and conditions of use, your sole and exclusive remedy is to discontinue its use.